Effective Date: June 16th, 2025

Thank you for choosing MurcMerch LC. Because our products are custom-made and production resources, materials, and manufacturing capacity are committed specifically to each approved order, all custom and bulk sales are considered final once payment is received and production is authorized.

Returns, cancellations, quantity reductions, modifications, credits, and refunds are only available in the limited circumstances described below or when specifically approved in writing by MurcMerch LC.

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All Custom and Bulk Sales Are Final

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Due to the custom nature of our merchandise, we do not accept returns, exchanges, cancellations, or quantity reductions under normal circumstances.

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This includes, but is not limited to:

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• Bulk orders

• Personalized merchandise

• Custom apparel

• Custom-manufactured products

• Products made using customer-provided artwork, logos, colors, specifications, or designs

• Products requiring custom materials, molds, tooling, printing, embroidery, packaging, or manufacturing

• Products produced specifically for an individual customer, organization, school, business, or event

 

Once payment has been received and an order has been released for production, the order is considered confirmed and binding.

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Order Changes, Quantity Reductions & Cancellations

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MurcMerch LC begins planning, sourcing, and manufacturing custom orders based on the quantities, specifications, materials, designs, and pricing approved by the customer.

Requests to cancel an order, reduce quantities, change specifications, or otherwise materially modify an order after payment has been received are not automatically accepted.

All requested changes are subject to review and written approval by MurcMerch LC.

Until a requested modification has been approved in writing, the original order quantity, specifications, pricing, and payment obligations remain in effect.

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Changes Requested Before Production Begins

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Requests submitted before materials have been ordered or production has begun may be reviewed on a case-by-case basis.

If MurcMerch LC approves the requested change, the order may be subject to:

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• Revised unit pricing

• Revised minimum-order requirements

• Revised production timelines

• Additional design or setup charges

• Supplier or administrative charges

• Changes to shipping costs

• Other costs resulting from the requested modification

 

Approval of an order change is not guaranteed.

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Changes Requested After Materials Are Sourced or Production
Begins

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Once materials have been purchased, ordered, customized, manufactured, dyed, printed, cut, or otherwise committed to an order, or once production has begun, the order is considered committed.

At this stage, an order may not be cancelled, reduced, or materially modified without written approval from MurcMerch LC.

If MurcMerch LC agrees to accept a cancellation, quantity reduction, or other material modification after production commitments have been made, the customer will remain responsible for costs and financial commitments associated with the original approved order.

These costs may include, where applicable:

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• Materials already purchased or ordered

• Custom fabrics

• Custom-dyed materials

• Custom zippers, trims, labels, tags, or packaging

• Printing, embroidery, engraving, or decoration costs

• Molds, dies, tooling, or setup charges

• Sampling and development expenses

• Labor and production costs already incurred

• Manufacturer or supplier charges

• Non-refundable vendor deposits

• Freight and logistics commitments

• Administrative and production-management costs associated with the change

• Reasonable overhead associated with the original production commitment

• Other nonrecoverable costs or losses reasonably resulting from the requested cancellation, reduction, or modification

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These amounts may be deducted from any refund or credit that MurcMerch LC elects to provide.

Approval of a cancellation or quantity reduction does not guarantee a full or partial refund.

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Production Commitment Charges

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If MurcMerch LC approves a cancellation, substantial quantity reduction, or material order change after materials have been sourced or production has begun, a production commitment charge may apply.

The amount of any production commitment charge will be determined based on factors including:

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• The stage of production

• Materials already purchased or committed

• Supplier and manufacturing commitments

• Nonrecoverable expenses

• Labor and production costs

• Changes in manufacturing costs resulting from the reduced quantity

• Administrative and operational costs associated with modifying the original order

• The financial impact of changing the approved production commitment

 

Production commitment charges are intended to recover costs and financial losses associated with changes to an approved custom order and are not intended as a penalty.

Any applicable production commitment charge may be deducted from a refund, credit, or other amount otherwise due to the customer.

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Quantity-Based Pricing

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Pricing for custom and bulk orders is based on the quantity originally approved.

If MurcMerch LC approves a reduction in quantity, the remaining units may be repriced based on:

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• The revised order quantity

• Current production costs

• Applicable minimum-order requirements

• Material costs

• Manufacturing costs

• Shipping and logistics costs

• Any quantity-based pricing tiers applicable to the revised order

 

Customers will not automatically retain the original per-unit price after reducing an approved order quantity.

Any revised pricing must be approved in writing before the order modification becomes effective.

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Custom and Non-Recoverable Materials

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Materials purchased, manufactured, customized, dyed, printed, cut, engraved, embroidered, or otherwise prepared specifically for a customer order are non-refundable once those costs have been incurred.

This may include:

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• Custom fabric

• Custom colors

• Custom-dyed materials

• Custom trims

• Custom zippers

• Custom labels and tags

• Custom packaging

• Custom molds and tooling

• Custom printed materials

• Customer-specific components

 

If unused custom materials remain after an approved cancellation or quantity reduction, ownership, storage, disposal, transfer, or future use of those materials will be determined by MurcMerch LC unless otherwise agreed to in writing.

Payment for custom materials does not automatically entitle the customer to take possession of unused raw materials unless specifically agreed to in writing.

Refund Calculations Following an Approved Order Change

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If MurcMerch LC approves a partial cancellation, quantity reduction, or material change to an order, any potential refund or credit will be calculated only after all applicable costs have been determined.

The calculation may include:

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• Repricing the remaining order based on the revised quantity

• Accounting for materials and components already purchased or committed

• Accounting for production, labor, design, setup, and manufacturing costs already incurred

• Accounting for supplier, freight, logistics, and vendor commitments

• Applying any applicable production commitment charges

• Accounting for any other amounts owed under the original order

• Subtracting these amounts from the total amount previously paid

 

Any remaining refundable balance will be communicated to the customer in writing.
 

A refund will not be issued until the revised order terms have been accepted and confirmed in writing.

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Written Approval Required for Order Modifications

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A requested cancellation, quantity reduction, design change, specification change, or other material modification is not effective unless MurcMerch LC confirms the change in writing.

Customer requests submitted by email, text message, phone call, or other communication method do not automatically modify an existing order.

Until MurcMerch LC provides written approval, the original order remains in effect.

Returns and Refunds After Delivery

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Because all products are custom-made, returns and refunds after delivery are generally not accepted.

However, requests may be reviewed under the limited circumstances described below.

Exceptions Eligible for Review

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A return, replacement, refund, or credit may be considered if:

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• You received the wrong item

• You received the wrong design

• Your order arrived materially damaged

• Your order arrived materially defective

• Your order was never delivered and was confirmed lost in transit

 

If you believe your order qualifies for review, you must contact MurcMerch LC within 7 days of delivery.

Please provide:

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• A clear description of the issue

• Photographic or video evidence when applicable

• Your order number

• The name or organization associated with the order

 

Send refund, return, or product issue inquiries to:
contact@murcmerch.com

Each request will be reviewed on a case-by-case basis.
Submitting a request does not guarantee approval.

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Approved Refunds or Replacements

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If MurcMerch LC approves a refund:

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• The approved amount will generally be returned to the original payment method

• Processing may take approximately 5 to 10 business days after approval

• Bank or payment-processor timelines may vary

• In some situations, MurcMerch LC may offer a replacement, reproduction, repair, store credit, or other resolution instead of a monetary refund

 

You will be notified once your request has been reviewed and a resolution has been determined.

 

Non-Refundable Situations

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Refunds, returns, cancellations, or credits will generally not be provided in the following situations:

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• Buyer’s remorse

• Change of mind

• A change in the customer’s purchasing needs

• A reduction in the number of units the customer ultimately needs

• Changes to event attendance or participation

• Changes to internal budgets

• Changes to organizational plans

• Customer error in quantities, sizes, colors, artwork, spelling, or specifications that were previously approved

• Customer approval of an incorrect proof or mockup

• Subjective dissatisfaction with an approved design, color, style, material, or product

• Delays that remain within the estimated production or shipping timeline

• Carrier delays outside MurcMerch LC’s reasonable control

• Customs processing delays

• Products that have already entered production

• Materials that have already been ordered or committed specifically to the customer’s order

• Custom products that cannot reasonably be resold to another customer

 

Customer Approval Responsibility

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Customers are responsible for reviewing all applicable order information before approving an order.

This may include:

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• Quantities

• Sizes

• Colors

• Product specifications

• Artwork

• Logos

• Spelling

• Personalization

• Placement

• Materials

• Shipping information

• Production timelines

 

Once an order has been approved and production has begun, changes may no longer be possible.

If MurcMerch LC agrees to make a requested change, additional charges and revised timelines may apply.

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Production Timelines

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Production and shipping timelines are estimates unless MurcMerch LC specifically guarantees a delivery date in writing.

Production timelines may vary depending on:

 

• Product complexity

• Order quantity

• Material availability

• Custom manufacturing requirements

• Customer approval timing

• Shipping method

• Carrier conditions

• Customs processing

• Circumstances outside MurcMerch LC’s reasonable control

 

A delay that remains within the estimated production and shipping window does not qualify as grounds for cancellation or refund.

International Orders

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International shipments are subject to the same custom-order, cancellation, refund, and return policies described above.

Shipping delays, customs inspections, customs processing, port congestion, carrier delays, or similar circumstances generally do not qualify as grounds for cancellation or refund.

If a shipment is confirmed lost in transit, MurcMerch LC will review the situation and determine an appropriate resolution.

Payment and Production Authorization

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Payment constitutes authorization for MurcMerch LC to begin sourcing materials, reserving manufacturing capacity, purchasing components, and beginning production based on the approved order.

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By submitting payment for a custom or bulk order, the customer acknowledges that production expenses and financial commitments may begin immediately.

Once these commitments have been made, cancellation, refund, or quantity-reduction requests may be limited or subject to applicable production and material charges.

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Acceptance of Terms

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By approving an order, submitting payment, or authorizing MurcMerch LC to begin production, the customer acknowledges and agrees to the applicable order specifications and MurcMerch LC policies in effect at the time of the transaction.

Customers are encouraged to review all order details carefully before submitting payment or authorizing production.

If you have questions regarding an order, production timeline, product specification, or this policy, please contact us before placing your order.

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Thank you for choosing MurcMerch LC.